Terms of Business
Please note that a copy of the Terms of Business will be sent to you prior to any work being commenced. The final tick box on the registration form will act as your signature.
General
Price per hour - £25
Prices applied per case - See case and client services page:
Like for Like PTs will be charged at a 20% discount from the standard fees
Complex cases will be charged at a 20% increase from the standard fees.
If you are planning to submit 10 or more cases with us per month, please enquire about a loyalty discount.
Additional services can be added to packages on the case submission forms
If you are planning to submit 10 or more cases with us per month please enquire about a loyalty discount
Booking Terms
A registration form and consultation call will need to be completed before we can start working on your cases
Documents will be sent and received via our website, email or cloud sharing. Any documents sent directly to Bumblebee Paraplanning with be sent over to the client on receipt.
We will carry out all work in line with the required timescales, although will not be held responsible for any delays caused by the Lender, Client or Solicitor.
Bumblebee Paraplanning reserve the right to refuse to undertake any work which is believed to be unethical, unlawful or outside of our skill-set.
Bumblebee Paraplanning reserve the right to amend the cost of the provision of services at anytime by giving the client one month’s notice in writing.
Bumblebee Paraplanning is not regulated by FCA, and is therefore not able to give advice.
Payment Terms
Our fees will be agreed upfront with our Clients, before any work is carried out. All fees are quoted on our website, these fees are charged per case, based on the amount of work required or per hour.
Invoices are issued monthly at the beginning of each month, covering the costs from the prior month.
For any cases where administration work is carried out, but no Mortgage Offer is issued, a fee of £20.00 will be payable to cover time and administration costs.
Overdue payment will be subject to a £10 late payment fee during the first 28 days. An additional £10 will be added for every 7 days subsequent to that, whilst the payment remains overdue. In the event that payment is not received after 10 weeks from the due date, we will instruct our legal contact to handle matters, for which clients will be liable for additional fees.
Confidentiality
Bumblebee Paraplanning will not, at any time, either directly or indirectly, divulge, disclose or communicate in any manner, any information that is propriety to the client, unless specifically requested to do so by the client or obliged to by law.
All information and data will be treated with the strictest confidence and will not be used for the personal benefit of Bumblebee Paraplanning. This stipulation will continue after the termination of any Contract or Agreement.
Any documents containing personal financial details belonging to the client or the client’s clients will be destroyed four weeks after completion and payment of the tasks or project.
All documentation received from the applicants directly to Bumblebee Paraplanning, will be sent over to the clients, by the clients preferred delivery method.
If required by the client, Bumblebee Paraplanning would be happy to sign any non-disclosure or confidentiality agreement.
Bumblebee Paraplanning is regulated by the Data Protection Act (1998), registration number is ZC011236 .
Liability
Bumblebee Paraplanning cannot be held responsible for any loss or damage to data or equipment relating to projects or tasks, during transit to/from and within its premises.
Bumblebee Paraplanning uses anti-virus protection and all incoming emails / documents will be scanned. We reserve the right to delete any unsolicited attachments or mail, which causes concern from an unrecognised sender or has no subject heading or contains no message. The client is responsible for their own anti-virus protection.
It is the client’s responsibility to ensure that all work submitted to Bumblebee Paraplanning is correct and legible. Any errors made by Bumblebee Paraplanning will be corrected free of charge.
Bumblebee Paraplanning – Terms of Business Updated 22nd October 2025
PRIVACY NOTICE
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.bumblebeeparaplanning.co.uk by providing us with your data, you warrant to us that you are over 13 years of age.
Leah Thomas is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details
Our full details are as follows:
Bumblebee Paraplanning
Registered address: Unit 159650, PO Box 7169, Poole, BH15 9EL
Email: leah@beeplan.co.uk
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at leah@beeplan.co.uk.
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following categories of personal data about you:
- Communication Data
- Customer Data
- User Data
- Technical Data
- Marketing Data
Sensitive Data: We do not collect any sensitive data about you.
For more information on this please email us at leah@beeplan.co.uk
3. HOW WE COLLECT YOUR PERSONAL DATA
We may collect data that you provide to us directly (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. For further details please see our cookie policy.
4. MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data, to send you marketing communications, is either your consent or our legitimate interests (namely to grow our business). You can ask us, or third parties to stop sending you marketing messages, at any time, by emailing us at leah@beeplan.co.uk.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with service providers, professional advisers, government bodies, and third parties involved in our business operations.
6. INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area (EEA).
7. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data. If you wish to exercise any of the rights set out above, please email us at leah@beeplan.co.uk.
10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. We do not control these third-party websites and are not responsible for their privacy statements.
11. COOKIES
You can set your browser to refuse all or some browser cookies. For more information about the cookies we use, please see https://www.bumblebeeparaplanning.co.uk/tcs.
Data Protection
Bumblebee Paraplanning is not regulated by the FCA. However, we directly support firms who are, and who rely on our service.
The responsibility for any outsourced business activities, and compliance with the FCA rules, remain with you, as the regulated firm. That is why it is so important that we are able to provide you with reassurance, in terms of how we will handle your client data.
GDPR
The General Data Protection Regulation (GDPR) was implemented in May 2018, replacing the Data Protection Act. It is a complex piece of legislation, and firms now need to demonstrate greater responsibility in terms of how they handle client data. This was the most important change in data privacy legislation in 20 years, and all businesses in the UK have had to comply.
Under the GDPR rules, data controllers (financial advisers) have a responsibility to ensure that they are only working with firms that can demonstrate compliance with GDPR. When you outsource, the firm that you outsource to is effectively your data processor. Before engaging with a third party, you should carry out due diligence on that firm to ensure that they can comply with the requirements.
Where Does Bumblebee Paraplanning Hold Data?
We access and use data owned by regulated firms with their permission, during the period of engagement.
As intermediaries, financial advisers are classed as ‘data controllers’ and when we use their data (with their permission), we have a duty of care in terms of how we handle that data, and to ensure that security and confidentiality is maintained. We are effectively the “data processors”.
The regulated firm may grant us permission to access their data through various different mediums. For example:
– Back-office system
– Cloud-based filing
– Third-party investment platform
– Product provider online services
– Within an email account at their domain
– Within their own server or hosted desktop
The regulated firm retains ownership of the data, and control in terms of access rights to all third-party mediums. The regulated firm dictates to us where their data sits, and remains responsible for the assessment of whether these different platforms are secure, and compliant with current data projection legislation. If data goes outside of the EEA, the regulated firm is responsible for informing the data subject, or for seeking consent, wherever it may be appropriate to do so.
Within the course of business, data may be received into the Bumblebee Paraplanning email account which sits within a secure hosted platform. Data for each regulated firm is entirely segregated, and access rights are restricted based on security groups and permissions within the firm. Access is password controlled, and all data remains within the UK.
Furthermore, if a regulated firm has asked to share data with us through Square Space, data may also be held within our Square Space account. (This is only if requested by the regulated firm).
Should a regulated firm disengage from our service, all data held by Bumblebee Paraplanning that is owned by the regulated firm will be deleted from our server within 2 weeks. (We will ask the regulated firm if they require copies before we delete the data).
Who Does Bumblebee Paraplanning Share Data With?
In terms of client data owned by the regulated firm, we do not share this data with anyone, (unless instructed to do so by the regulated firm in providing an administrative service). In terms of data held about the regulated firm, and our contact with them, again, we do not share this data with anyone.
Secure Transmission of Data
We use Microsoft, OneDrive, Square space and secure mail when sending confidential data from our Bumblebee Paraplanning email accounts, which is a user-friendly, cloud-based secure channel for sending and receiving sensitive information via email. Sensitive information never leaves the Secure Messaging portal, but is facilitated by email. In addition to this protection all devices are encrypted with two point verification and CAPTCHA security is in place.
Please note however, regulated firms are responsible for providing a method for the secure transmission of their data, whether that is by email encryption, or through a secure communication portal. When using an email account at a regulated firm’s domain, the regulated firm owns the email account, and is responsible for the server on which the email account sits. We access a regulated firm’s email account during the period of engagement, but the regulated firm remains responsible for the purchase, installation and maintenance of encryption software on the email accounts that they own.
We strongly recommend that you have appropriate technology in place, enabling the secure transmission of your data, in line with the expectations of current data protection legislation. If you do not have appropriate technology in place, we can discuss implementing a procedure for you whereby we password protect PDF documents attached to your emails. Please feel free to ask for further details.
Internal Policies
We work to extremely strict guidelines when handling client data, and we adhere to the following internal policies: Data Protection, Privacy, Cyber Security, Email Usage Policy, Colleague Confidentiality, Colleague Code of Conduct. Our Data Protection and Security Policy covers various areas, including:
Remote Working
Authentication of emails
Secure Desk Policy
User ID and Password Policy
Confidential waste
Personal computers, laptops and mobile phones
When supporting you, we will also adhere to your company procedures, whilst taking account of our own best practice guidelines. For example, if you don’t have a method of capturing a clear and documented audit trail, we will still ensure that an audit trail is maintained at all times.
Data Protection Registration
Bumblebee Paraplanning is registered with the Information Commissioner’s Office for data protection. ICO reference: ZC011236 .
Non-Disclosure
As you would expect, confidentiality forms part of our Service Agreement and our contract with you. However, if you would also like us to sign your own non-disclosure agreement, we will be happy to do so.
Cookies
By use this website you are agreeing to our cookie policy.
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
A. 'session cookies' , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
B. 'persistent cookies ', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
C. 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We use a tool which is based on the google analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.